Privacy policy

Last Updated: July 14, 2026

Introduction

At NORTHFIELD, protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information whenever you visit our website, place an order, contact our support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and accepted the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal Information

Full name
Billing and shipping addresses
Telephone number
Email address

Order Information

Products purchased
Order history
Payment details
Shipping information
Refund and return records

Account Information

Login credentials
Saved preferences
Account settings

Technical Information

IP address
Browser type
Device information
Operating system
Cookies and similar technologies
Website activity and navigation

Customer Communications

Emails
Support requests
Product reviews
Messages submitted through our website

How We Collect Your Information

Information may be collected through several methods, including:

Information You Provide

When you:

Create an account
Place an order
Subscribe to newsletters
Contact customer support
Participate in promotions

Automatically Collected Information

Through:

Cookies
Analytics technologies
Browser data
Device identifiers
Website performance tools

Third-Party Providers

Information may also be received from trusted partners such as:

Shopify
Payment processors
Shipping carriers
Fraud prevention providers
Marketing and analytics platforms

How We Use Your Information

We process personal information to:

Complete purchases and process payments
Prepare and ship orders
Process returns and refunds
Communicate order updates
Respond to customer inquiries
Improve website functionality
Personalize your shopping experience
Prevent fraud and unauthorized activity
Maintain website security
Send promotional communications where legally permitted
Meet legal and regulatory obligations

You are responsible for maintaining the confidentiality of your account credentials.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only when necessary with trusted service providers, including:

Shopify
Payment gateways
Shipping and logistics companies
Customer service providers
Cloud hosting services
Marketing and analytics providers
Fraud prevention partners

Information may also be disclosed if required by applicable law, court order, or governmental request.

Shopify Services

Our online store is powered by Shopify, which provides the technology used to operate our website and process purchases.

Certain information may be processed directly by Shopify in accordance with its own Privacy Policy.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

NORTHFIELD is not responsible for the privacy practices, policies, or content of those websites. We encourage users to review the privacy policies of any external services before providing personal information.

Children's Privacy

Our website is intended for adults.

We do not knowingly collect personal information from individuals under the age of 18. If we learn that such information has been submitted, we will take reasonable steps to delete it promptly.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we implement industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

Fulfill customer orders
Provide customer support
Comply with tax and legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your data
Receive a copy of your personal information
Restrict or object to certain processing activities
Withdraw consent for marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.

Residents of the European Union, United Kingdom, California, and other jurisdictions may have additional rights under applicable privacy legislation.

Exercising Your Rights

If you wish to exercise any privacy rights, please contact us using the information below.

For security purposes, we may request additional information to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where required, international data transfers are protected through recognized legal safeguards, including Standard Contractual Clauses (SCCs) or other approved transfer mechanisms.