Shipping policy

Last Updated: July 14, 2026

At NORTHFIELD, we strive to deliver every order quickly, securely, and with full tracking. This Shipping Policy explains where we ship, estimated delivery times, and what you can expect after placing an order.

Shipping Availability

We currently ship to customers located in:

United States
United Kingdom
Canada
Australia
New Zealand

At this time, we do not offer shipping to countries outside the list above. If your location is unavailable, please contact us at support@northfield-shop.com to verify whether delivery can be arranged.

Processing Time

Orders are normally prepared and dispatched within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Estimated Delivery Times

After your package has been shipped, estimated transit times are:

Destination	Estimated Delivery
United States	7–10 Business Days
United Kingdom	7–10 Business Days
Canada	7–10 Business Days
Australia	7–10 Business Days
New Zealand	7–10 Business Days

The average total delivery time, including order processing, is approximately 8–13 business days.

Delivery estimates are not guaranteed and may vary due to customs inspections, severe weather, carrier delays, or other circumstances beyond our control.

Shipping Partners

To provide dependable delivery service, we work with trusted logistics providers, including:

FedEx
Royal Mail
DPD
Canada Post
Australia Post
NZ Post

When necessary, equivalent carriers may be used to complete delivery.

Some orders may be divided into multiple shipments, each with its own tracking number.

Order Changes & Cancellations

If you wish to cancel your order, please contact us immediately at:

📩 support@northfield-shop.com

Orders can only be cancelled before fulfillment begins.

Once an order enters processing or has been shipped, cancellation is no longer possible. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Refund Policy.

Tracking Information

After your order leaves our fulfillment facility, you will receive an email containing your shipment tracking number.

Please allow approximately 24–48 hours for the tracking information to become active on the carrier's website.

Delivery is considered completed once the shipping carrier confirms successful delivery to the address provided during checkout.

Delivery Responsibility

Some shipping carriers may offer optional delivery services such as:

Delivery to a neighboring address
Pickup from a collection point
Delivery date rescheduling
Safe-place delivery instructions

If you choose to use any optional carrier service, responsibility for the shipment transfers according to the carrier's delivery confirmation. NORTHFIELD cannot accept responsibility for loss or damage occurring after those services have been selected.

Refused or Unclaimed Packages

Packages that are refused by the recipient or remain uncollected may be returned to us.

Additional shipping or handling charges incurred as a result of refused or abandoned deliveries may be deducted from any eligible refund.

Missing Deliveries

If your tracking information shows your order as delivered but you cannot locate the package, we recommend that you:

Verify the delivery address
Check with neighbors or household members
Contact your building manager or reception
Reach out directly to the shipping carrier

Claims regarding missing deliveries should be submitted to us within 7 days after the carrier records the shipment as delivered.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address before placing an order.

Please verify:

Street address
Apartment or unit number (if applicable)
City
State or Province
ZIP or Postal Code
Country

NORTHFIELD cannot be held responsible for delays, returned packages, or additional shipping costs resulting from incorrect or incomplete address information.

If you request delivery to another individual, you acknowledge that responsibility for the package transfers once it has been successfully delivered to the designated address.