Refund policy

Last Updated: July 14, 2026

At NORTHFIELD, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 30 days from the date your order is delivered.

Once your return request has been approved, the item must be shipped back within the same 30-day period.

Damaged or Defective Products

If your order arrives damaged, defective, or unusable, please notify us as soon as possible.

Contact:

📩 support@northfield-shop.com

Please include:

Your order number
Clear photos or videos showing the issue
A brief explanation of the problem

After reviewing your claim, we may send a replacement before requesting the original item to be returned.

Incorrect Item or Size Sent

If we shipped the wrong size or incorrect product, we will send the proper replacement at no additional cost.

To help us process your request quickly, please send:

Your order number
A photo of the item label showing the received size or product

Once verified, we'll arrange shipment of the correct item free of charge.

Incorrect Size Ordered by Customer

If you accidentally selected the wrong size during checkout, contact our customer support team before returning the item.

We'll explain the available return options and assist you through the process.

Refused or Unclaimed Shipments

Orders that are refused at delivery or returned because they were not collected may be subject to a USD $15.00 deduction from the refundable amount to cover return shipping and handling expenses.

Return Instructions

Step 1

Email support@northfield-shop.com with your order number and reason for requesting a return.

Step 2

Wait for confirmation from our customer support team before shipping the item.

Step 3

Once approved, return the merchandise using a shipping service that includes tracking. Return instructions will be provided by email.

Step 4

Keep your tracking receipt until the return has been completed.

Step 5

After your return is received and inspected, your refund will be processed.

Return Requirements

Returned merchandise must:

Be unused and unworn
Be returned in its original condition
Include original packaging whenever possible
Be shipped using a trackable delivery service
Successfully arrive at our designated return address

Refund Processing

Approved refunds are typically completed within 10–15 business days after the returned item has been received and inspected.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Important Notice

Please do not ship any return without first receiving authorization from our support team.

Customers are responsible for properly packaging returned merchandise. NORTHFIELD cannot accept responsibility for items that become damaged or lost while being shipped back.

Return Shipping Costs

Unless the return is caused by our error—including defective merchandise, damaged products, or incorrect items—customers are responsible for all return shipping expenses.